Blaze Reviews
Performance intelligence for hotels — aggregates guest reviews across OTAs and distills them into dashboards, competitive benchmarks and assigned action items.
BLAZEREVIEWS.CO ↗ITSUA designs, builds, and operates custom web applications for product teams in 20+ verticals. Consider starting own project similar to this one.
→ REQUEST PROPOSAL
Star ratings don't explain why guests are happy or unhappy, and feedback lives in a dozen disconnected channels.
Hotel teams rely on intuition because the raw review corpus is too large to read and too messy to analyse by hand — and generic feedback forms miss the full guest experience from booking to checkout.
From intuition to intelligence.
| L1 · Aggregate | Reviews pulled from major OTAs, normalised and deduplicated | Node.js · MySQL | Unified corpus, daily refresh |
| L2 · Analyse | Aspect-level sentiment across categories, trip types and seasons | Nest · ChatGPT | Patterns & SWOT per property |
| L3 · Act | Dashboards, competitive benchmarks, task assignment, scheduled PDFs | Vue · Metabase | Insight that becomes operations |
Hotels move from reactive to proactive.
Managers see performance split by category, trip type and season, benchmark against competitors with automated SWOT, and convert review signals into tasks assigned to the team — with daily, weekly or monthly PDF reports delivered to inboxes. Helped the founder secure their first investment.
“ITSUA is a team of professionals who work very organized with a clear working process.”
