/ WORK / 007 — BLAZE REVIEWS ← PREV · 006 EPINFORCE · 008 SWING IOT →
Blaze Reviews
Performance intelligence for hotels — aggregates guest reviews across OTAs and distills them into dashboards, competitive benchmarks and assigned action items.
BLAZEREVIEWS.CO ↗ Blaze Reviews
Hospitality
AI & Data · SaaS · Design & UX
2023
Active
7 tools
50+
hotels
80K>
reviews
210K>
aspects
Context
Star ratings don't explain why guests are happy or unhappy, and feedback lives in a dozen disconnected channels.
Hotel teams rely on intuition because the raw review corpus is too large to read and too messy to analyse by hand — and generic feedback forms miss the full guest experience from booking to checkout.
Approach
From intuition to intelligence.
| L1 · Aggregate | Reviews pulled from major OTAs, normalised and deduplicated | Node.js · MySQL | Unified corpus, daily refresh |
| L2 · Analyse | Aspect-level sentiment across categories, trip types and seasons | Nest · ChatGPT | Patterns & SWOT per property |
| L3 · Act | Dashboards, competitive benchmarks, task assignment, scheduled PDFs | Vue · Metabase | Insight that becomes operations |
Outcome
Hotels move from reactive to proactive.
Managers see performance split by category, trip type and season, benchmark against competitors with automated SWOT, and convert review signals into tasks assigned to the team — with daily, weekly or monthly PDF reports delivered to inboxes. Helped the founder secure their first investment.
Stack
ASTRO VUE NODE.JS NEST MYSQL CHATGPT METABASE
Website & Web App Development for Data Dasbhoard Creation
“ITSUA is a team of professionals who work very organized with a clear working process.”
ITSUA's work has helped the client receive their first investment. The team is very organized and has a clear working process. ITSUA is creative and offers solutions that bring value to the client's customers. ITSUA goes above and beyond to meet deadlines, becoming a reliable partner for the client.
